TERMS OF USE

Privacy
We respect your privacy. We do not sell, rent, loan or transfer any personal information regarding our visitors to any unrelated third parties. Any information you give us about yourself will be held with care and will not be used in ways to which you have not consented. Information collected on our website is used to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product and company news with you. This information will only be used by Winter’s Hill Estate, and in limited cases by Winter’s Hill Estate service providers who are subject to confidentiality agreements and who share Winter’s Hill Estate commitment to protecting your privacy and data. 

Security
Your shopping experience, including your personal and payment information, is safe and secure. Our Secure Sockets Layer (SSL) protocol is the industry standard and among the best software available today for secure commerce transactions. We use the latest encryption technologies, rigorous password protections, and stringent limits on the number of people who have access to your information, all to guard against unauthorized access to the data. 

Delivery Policies
Wine sold to you is sold in Oregon and title passes to you, the buyer, in Your State. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your selected destination. You must be 21 years or older to purchase wine. By placing your order, you certify under penalty of perjury that you and the recipient are at least 21 years old. 

Return and Credit Card Refund Policies
We want you to be satisfied with your purchase. We are committed to delivering your product in excellent condition and in a timely manner. If you are dissatisfied in any way with your purchase, please contact us within 15 days of your purchase date by calling us directly at (503) 864-4592 and/or sending us an email at cellardoor@wintershillwine.com. We would like the opportunity to correct the situation if possible. Depending upon the item you purchased and the reason for your return request, we may require that you ship the item(s) back to us. Unless the item is damaged or defective, or if we made an error in fulfillment of your order, all returns must be shipped back to us postage paid. We reserve the right to charge a 15% return processing restocking fee.

While we work hard to provide as much information as possible to help customers make a selection they will enjoy, we cannot guarantee you will like the taste of every bottle of wine you select. In the event you do experience a problem with the quality or taste of a bottle, please contact us within 15 days of when you receive the item and provide the details of your problem. We will do our best to resolve the problem if at all possible.

Event Purchases

Many of our events are not refundable with all sales final. If you purchase a ticket for a wine tasting or other special event, be sure to read the refund policy for that event.

Merchandise Damaged in Shipping

In the event you experience a problem with a shipment of wine or other merchandise we offer for sale, please contact us within five (5) days of when you received the shipment by calling us directly at (503) 864-4592 and/or sending us an email at cellardoor@wintershillwine.com. We may ask that you return any unopened bottles for quality control information. At our discretion we may offer a replacement, a discount, or a refund.

Questions & Comments
If you have questions or comments of any kind, please feel free to contact us at cellardoor@wintershillwine.com.